Plain-spoken privacy.
This page is written to be read. The short version: we collect what the service needs to answer a phone and deliver an intake, we keep it only as long as it takes to run that service, and deletion requests are honored.
Last updated: September 9, 2026
Who this covers
Atlas the Receptionist is operated by AMG AI Systems (“we”). This policy covers two kinds of people: subscribers — businesses that put Atlas on their phone line — and callers — people who phone a subscriber’s number and reach Atlas.
What we collect and why
- Call audio and transcripts. Calls to a subscriber’s line are transcribed so the intake can be built and delivered to the subscriber. Callers are told an AI assistant is answering before the conversation starts.
- Intake details. Whatever a caller chooses to share — name, contact number, reason for calling, urgency — is processed to produce the intake the subscriber asked for.
- Subscriber account data. Business name, phone line, greeting script, intake questions, delivery destination, and billing contact — used to run and bill the service.
- Usage records. Connected minutes and call events, used for the usage ledger, notices at 80% and 100% of the bucket, and billing.
What we do not do
- We do not sell caller data. Not to anyone, for any price.
- We do not use caller intake content to advertise to callers.
- We do not share call recordings with third parties except the processors that operate the service (telephony, transcription, and the AI model that answers), under agreements that restrict them to that purpose.
How long we keep things
Call audio and transcripts are retained only as long as the subscriber’s plan needs them to operate — by default 30 days unless a subscriber configures otherwise — and are then deleted. Account and billing records are kept as long as the account is active, and as required by tax and accounting law afterward.
Trials
Trial lines are the same service with the same handling. Trial data is deleted with the trial if no subscription follows.
Your choices
Callers: you can ask what was recorded from your call and have it deleted — see data deletion. Subscribers: you can configure retention, export your greetings and intake data, and close the account at any time.
Contact
Privacy questions and requests: use the deletion request path on this site, or raise it on your subscriber channel. We answer written requests within 30 days.
